This document describes the website and travel-planning service operated by Tourvellanessaria Travel Services Inc.. It does not replace rights that cannot be waived under applicable law.
1. Scope and controller
This Privacy Policy explains how Tourvellanessaria Travel Services Inc., operating the Tourvellanessaria website, handles personal information when you browse the site, submit a travel-planning enquiry or communicate with our planning team. The controller address is 1 University Avenue, Suite 1400, Toronto, ON M5J 2P1, Canada. The primary privacy contact is info@tourvellanessaria.com. This policy is intended to describe our practices under applicable Canadian privacy requirements and, where the European Union or United Kingdom data-protection framework applies to a visitor, the relevant transparency and rights principles under those frameworks.
2. Information we collect
We may collect information you choose to provide, such as your name, email address, telephone number, party size, preferred travel dates, departure city, destination interests, accommodation preferences, itinerary priorities and the content of messages you send. If you communicate with us after an initial enquiry, we may also keep the correspondence necessary to understand your request and maintain a consistent planning record.
3. Technical information
The current website is designed without third-party advertising or analytics scripts. Standard server infrastructure may nevertheless record limited technical information needed to deliver and protect the website, such as request time, requested page, device or browser information, approximate network location derived from an internet address, and security events. We do not use this information to build advertising profiles.
4. Why we use information
We use information to respond to enquiries, prepare or refine requested travel-planning services, maintain business records, protect the website from misuse, improve the clarity and reliability of our services, comply with legal obligations and establish or defend legal claims when necessary. We do not use travel-enquiry information to operate gaming accounts or process gaming activity.
5. Legal bases where GDPR applies
Where the GDPR applies, processing may rely on one or more lawful bases depending on context: steps requested before entering a service agreement; performance of an agreement; compliance with a legal obligation; our legitimate interests in operating, securing and improving a travel-planning business; and consent where the law specifically requires it. When consent is the basis, it may be withdrawn for future processing without affecting processing that was lawful before withdrawal.
6. Data minimization and optional information
Please provide only information relevant to travel planning. Do not include unnecessary highly private information in free-text fields. Where a planning need can be described without sensitive details, we prefer the less intrusive description. Fields that are not required may be left blank.
7. Recipients and service providers
Information may be accessible to personnel who need it for enquiry handling, itinerary design, administration, security or compliance. We may use contracted infrastructure or professional service providers where necessary to operate the business. Such providers are expected to act under appropriate confidentiality, security and data-handling terms. We do not sell personal information.
8. International transfers
Some infrastructure or service providers may process information outside the province or country where a visitor is located. When a cross-border transfer requires safeguards, we use measures appropriate to the applicable legal framework, which may include contractual protections and an assessment of the destination and processing context.
9. Retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including enquiry follow-up, provision of requested services, accounting and recordkeeping, dispute management, security and legal compliance. Retention periods vary by record type. Information that no longer has a justified purpose is deleted, anonymized or otherwise disposed of using reasonable measures.
10. Security
We use administrative and technical measures proportionate to the nature of the website and the information handled. Measures can include access controls, restricted staff access, secure hosting configurations, software maintenance, data minimization and procedures for responding to suspected security events. No internet transmission or storage method can be guaranteed to be completely risk-free.
11. Your privacy rights
Depending on the law that applies to you, you may have rights to request access to personal information, correction of inaccurate information, deletion in qualifying circumstances, restriction or objection to certain processing, and a portable copy of information you provided in an appropriate format. You may also have the right to complain to a competent privacy or data-protection authority. Canadian rights can differ by province and context, so we assess requests under the law that applies to the specific record and relationship.
12. How to make a request
Send a privacy request in plain text to info@tourvellanessaria.com and describe the right you wish to exercise and enough context for us to locate the relevant record. We may need to verify identity before acting on a request. We will not ask for more verification information than is reasonably necessary for that purpose.
13. Children and venue-age requirements
The website is intended for adults arranging leisure travel. We do not knowingly invite children to submit travel-planning requests through the website. Casino and resort venues may apply minimum-age and identity rules that vary by province and activity; travellers are responsible for meeting those requirements.
14. Changes to this policy
We may update this policy when our services, website architecture or legal obligations change. The current version is the version published on this page. Material changes will be reflected by revising the text and effective date below.
15. Contact
Privacy questions may be directed to info@tourvellanessaria.com. The controller is Tourvellanessaria Travel Services Inc., 1 University Avenue, Suite 1400, Toronto, ON M5J 2P1, Canada. Effective date: 8 October 2026.